Frequently Asked Questions
If you have any additional questions or concerns after reviewing the answers below, please reach out to us directly via email at firstname.lastname@example.org
Where do I get my Meet Pro license key?
When you purchase Meet Pro you should be presented with the license key after checkout. If not, you can always find it in your email by searching for the subject line 'You've subscribed to Meet Enhancement Suite Pro!' sent from email@example.com
How do I activate Meet Pro?
Meet Pro features are activated from within the Chrome Extension. You can open the extension by clicking the Meet Enhancement Suite icon in the top right hand corner of your Chrome Browser. If you don't see it, you may need to click the small jigsaw puzzle icon to find it.
Once you've opened the extension, click the 'Activate License' link in the Meet Pro section. From there, enter your Meet Pro license key and click 'activate'. You should now have access to all Meet Pro features.
Is my Meet Pro license connected to my email/Google account or my computer?
Meet Pro licenses are activated on a computer level. Meaning if you purchase a single license plan, that license key can only be activated on a single computer.
Some features like Mute All, Remove All, or Auto-Admit New Entrants are not working
For non-enterprise versions of Google Meet these features will only work if you are the organizer of the Meet. On Google Meet Enterprise you will be able to mute all or auto-admit new entrants, as long as your administrator has this functionality enabled.
How do I cancel my subscription?
You can self-serve cancel your Meet Pro subscription. To do this search your inbox for an email from firstname.lastname@example.org, with the subject line 'You've subscribed to Meet Enhancement Suite Pro!'. At the bottom of this email you should see a link titled 'Manage my membership'. From here you will be able to cancel your membership.
If you have any additional questions or would like to request a refund, simply email us directly at email@example.com
Can I get a refund if I don't like Meet Pro?
We offer a 30-day money-back guarantee* with all Meet Pro purchases. Meaning if you don't like Meet Pro for any reason within 30-days of the initial purchase, we'll refund your money no questions asked.
To request a refund please reach out to us directly at firstname.lastname@example.org
* Our refund policy can only be used once per person, and we deserve the right to refuse a refund if we feel the system is being abused.
Do other people (ie. my students) need the extension installed in order for the features to work?
Nope! Meet Enhancement Suite features work only on the computer it's installed on, and do not require other participants to have it installed to work.
Do you offer a discount for teachers?
Yes, we offer a 25% off discount for teachers. To use the discount simply purchase your Meet Pro subscription here.
Unfortunately we are unable to retroactively apply discounts, so if you have an existing account you will need to cancel and renew your subscription using the discount link above.
If you have any questions for concerns please email us at email@example.com